Privacy Policy

Last Updated: February 9, 2026

At Manuor, trust is essential. This Privacy Policy explains how we collect, use, and protect your information when you use our platform.

1. Information We Collect

Account Information

  • Name
  • Email address
  • Phone number

Service Information

  • Service address
  • Access instructions
  • Photos or descriptions of repair issues
  • Booking and communication details

Payment Information

All payments are processed securely by Stripe. Manuor does not store raw credit card numbers. We retain only secure, tokenized payment references for refunds, credits, chargebacks, and recordkeeping.

2. How We Use Your Information

We use your information strictly to operate and improve the Manuor service, including to:

  • Dispatch and coordinate service professionals
  • Process payments, credits, and refunds
  • Provide real-time service updates
  • Offer customer support
  • Prevent fraud and abuse
  • Improve platform performance

3. Information Sharing

No Selling of Personal Data

Manuor does not sell your personal information to advertisers or third parties.

Limited Service Sharing

Once a Pro accepts your job, we share your name, service address, and issue details so they can perform the service. Email addresses are not shared; communication is routed through the Manuor platform.

Service Providers

We work with trusted providers such as Stripe (payments), Resend (email), and Vercel (hosting) to operate the platform.

Legal Requirements

We may disclose information if required by law or to protect the rights, safety, or property of Manuor, our users, or others.

4. Data Security

We use industry-standard safeguards, including encryption in transit (HTTPS) and encryption at rest where applicable.

5. Data Retention

We retain personal data only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.

6. Your Rights

You may request access to, correction of, or deletion of your personal information by contacting privacy@manuor.com.

California residents have additional rights under the CCPA, including the right to opt out of the sale of personal data which Manuor does not engage in.

7. Contact Information

Manuor Inc.

United States

Email: support@manuor.com