Last Updated: February 9, 2026
These Terms of Service (“Terms”) govern your access to and use of the Manuor platform. By using Manuor, you agree to these Terms.
Manuor is a marketplace that connects customers with independent home service professionals (“Pros”). Manuor facilitates booking, payments, and diagnostics but does not perform home services.
Pros are independent contractors, not employees or agents of Manuor. Manuor does not guarantee the outcome of any diagnostic or repair work.
To initiate a service request and dispatch a Pro, customers must pay a visit payment upfront (typically $79–$119 depending on arrival speed). This payment reserves your diagnostic visit and covers dispatch, travel, inspection, and diagnosis.
The diagnostic service is considered fully rendered once the Pro arrives at the service location and provides an on-site assessment or detailed written repair quote.
If the customer accepts the Pro’s quote, the designated guaranteed repair credit (shown at checkout) may be applied as a deduction toward the final repair invoice.
Customers are under no obligation to accept any quote. If a quote is declined, the visit payment is earned to compensate for the visit and platform services. No further charges apply.
The applicable cancellation terms depend on the appointment type selected:
If a Pro arrives or attempts service but cannot perform the diagnostic due to customer unavailability, access issues, or inaccurate job details, the visit payment is earned and cannot be refunded. If Manuor cannot provide your visit, your payment will be fully refunded.
If you are dissatisfied with the quality of work performed, you must notify support@manuor.com within 7 calendar days of service completion.
Manuor may, at its sole discretion:
The Happiness Guarantee:
To the fullest extent permitted by law, Manuor is not liable for indirect, incidental, special, or consequential damages.
Manuor’s total liability for any claim related to a service shall not exceed the amount paid by the customer to Manuor for the specific job giving rise to the claim.
These Terms are governed by the laws of the State of California.
Any disputes shall be resolved through binding individual arbitration, where permitted by law.